Who we are
This following document sets forth the Privacy Policy for Pahoehoe Galapagos Tours and website www.pahoehoegalapagos.com.
Pahoehoe Galapagos Tours is committed to providing you with the best possible customer service experience.
Our Policy
Welcome to the website (the “Site”) of PAHOEHOE CIA. LTDA. (“Pahoehoe Galapagos Tours”, “we”, “us” and/or “our”). This Site is operated by Pahoehoe Galapagos Tours and has been created to provide information about our company and our tour services (together with the Site, the “Services”). This Privacy Policy (the “Privacy Policy”) sets forth Pahoehoe Galapagos Tour’s policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from visitors to the Site and users of the Services (the “Visitors”, or individually, “Visitor”, “you”, and/or “your”). Any discussion of your use of the Service in this Privacy Policy is meant to include your visits and other interactions with the Site and Services, whether or not you are a user of Pahoehoe Galapagos Tour’s tours.
By using the Services, you do hereby warrant and represent that:
1. You have read, understood, and agreed to all terms and conditions stated herein.
2. You are giving Pahoehoe Galapagos Tours permission to use and store such information consistent with this Privacy Policy.
Visitor outside of Ecuador and the USA
Important Information for Visitors Outside of the U.S. – Transfer of Data
We primarily store data about you, including personal information, on private computers primarily located in Ecuador and cloud servers primarily located and operated within the United States. If you reside outside of Ecuador or the United States, in order to provide and operate the Site and Services, we may send and store your Personal Data outside of the country where you reside or are located, to Ecuador and the United States. Therefore, our collection and use of your personal information is subject to Ecuador’s and the United States’ laws related to privacy and use of personal data and information. These laws, including what is determined to be “personal data and/or information,” are different and may be less protective than those applicable to you in your country of residence. By accepting the terms of this Privacy Policy, you acknowledge, agree and consent to (1) the transfer to and processing of personal information on servers located outside of the country where you reside, (2) our collection and use of your personal information as described herein and in accordance with the laws of Ecuador and the United States that may be different and may be less protective than those in your country and (3) that you are taking a risk by using the Site and Services.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Information We Collect
When you interact with us through the Site and Services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Site, Services and Offerings
We collect Personal Data (i.e., data that allows someone to identify or contact you, such as your name, address, geographic location of your computer or mobile device, phone number, email address, birthday) from you when you voluntarily provide such information, such as when you contact us with inquiries, or purchase or otherwise obtain admission to a Service, or other offering provided by certain businesses (the “Offering”). We may also require you to provide us with your financial information, including billing name, address, and credit card number (“Financial Information”) in order use certain features of our Services or attend any Offerings. Further, Pahoehoe Galapagos Tours may take and store photos or videos of you taken at the businesses with which you are purchasing or otherwise obtaining admission to an Offering.
By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and cloud servers utilised by Pahoehoe Galapagos Tours and the authorized third parties referred to herein located in the United States. If your Personal Data is transferred from the European economic area to Pahoehoe Galapagos Tours located in the United States, please see the Visitors Outside of Ecuador the U.S. section above.
Google Analytics
We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners
Our Use of Your Personal Data and Other Information
Pahoehoe Galapagos Tours uses the Personal Data and other information you provide in a manner that is consistent with this Privacy Policy for the following general purposes:
• to operate and make available the Site and Services
• for billing, identification and authentication, and fraud prevention
• to analyze Site usage and improve our products and the Site and Services
• to contact you and deliver administrative notices, marketing notifications and offers and communications relevant to your use of our products and the Services via email, Whatsapp, or otherwise
• to provide you with customer support
• for internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity
• to enforce our Terms and Conditions Policy Terms
• as otherwise set forth in the Privacy Policy
Advertising
Pahoehoe Galapagos Tours may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Analytics and Market Research
Pahoehoe Galapagos Tours may analyze Personal Data and web navigational data based on your interests and may use the analysis from this information in a way that doesn’t reveal a Visitor’s Personal Data (“Market Research”) in order to market the Site and Services, improve the likelihood of a group of Visitors attending utilising a Service, and increase the likelihood that a Service or a group’s experience with the Site and Services is relevant to Visitors.
Pahoehoe Galapagos Tours uses data at the individual level to sell products and services to Visitors who express an interest in these products and services, through a website form completion for example, or to Users who can be presumed to have an interest based on results from our Market Research.
Our Disclosure of Your Personal Data and Other Information
Pahoehoe Galapagos Tours is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Services
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Pahoehoe Galapagos Tours takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Legal Requirements
Pahoehoe Galapagos Tours may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Pahoehoe Galapagos Tours, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
Your Choices
You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Exclusions
This Privacy Policy does not apply to any Personal Data collected by Pahoehoe Galapagos Tours other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to Pahoehoe Galapagos Tours through the Services or through any other means. This includes, but is not limited to, information provided through email communications and other unsolicited submissions (collectively, “Unsolicited Information”).
Children
Pahoehoe Galapagos Tours does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through the Site and Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to Pahoehoe Galapagos Tours through the Services, please contact us, and we will endeavor to delete that information from our databases.
Links to Other Web Sites
This Privacy Policy applies only to the Site and Services. The Site may contain links to other web sites not operated or controlled by Pahoehoe Galapagos Tours (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Site do not imply that Pahoehoe Galapagos Tours endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
Security
Pahoehoe Galapagos Tours takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Pahoehoe Galapagos Tours via the Internet.
Retention of Information; Access to Information; Contacting Pahoehoe Galapagos Tours
To preserve the integrity of our databases, we may retain information submitted by Visitors for a period of two years as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If required by law, we will delete Personal Data by erasing it from our database. We will also respond to Visitors’ requests to delete or correct account or Personal Data, which you can do by contacting Pahoehoe Galapagos Tours at contact@pahoehoegalapagos.com
Changes to this Privacy Policy
Pahoehoe Galapagos Tours reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Changes to this Privacy Policy
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Pahoehoe Galapagos Tours reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Pahoehoe Galapagos Tours welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:
Post: Attn: Privacy Policy,
Pahoehoe Galapagos Tours,
Ave. Antonio Gil s/n y Escalesias St.
Isabela Island
Galapagos-Ecuador
E-mail: contact@pahoehoegalapagos.com
